Support
Last updated: 9 September 2026
App: 33HORARY · Developer: 33 Global Group. One address reaches us for anything: destek@33horary.com
Tell us this and we will sort it out faster
- Your phone model and operating system (Android / iOS)
- The app version (shown at the bottom of the Settings screen)
- What you were trying to do, and what you saw on screen
- A screenshot, if you have one
Common questions
My question credits are missing
Credits are currently held on your phone. If you changed phones, credits from the old device will not appear on the new one. If you made a purchase and the credits were not added, write to us with the purchase order number from the store and we will look into it.
Purchases and refunds
Purchases are made through Google Play or the App Store and are subject to that store's policies. A refund request has to start with the store you bought from; if you get stuck, we will help.
I want to delete my account
In the app, go to Settings → Account → Delete my account, or follow the steps on the Delete Account page.
I do not want emails
You do not need to delete your account. Write to us and we will withdraw the permission; your account and credits stay exactly as they are.
I did not understand my interpretation
Interpretations are assessments based on the traditional horary method; they claim no certainty. If you are curious about the method, see What is Horary? and Method and Sources.