Delete Account
Last updated: 9 September 2026
App: 33HORARY · Developer: 33 Global Group. You can delete your account and the data tied to it at any time. There are two ways; both have the same result.
Option 1 — Inside the app (fastest)
Open the app → Settings → Account → Delete my account. Once you confirm, your account and the data tied to it are deleted. No separate request is needed.
Option 2 — By email
If you cannot open the app, write from the email address registered to your account to destek@33horary.com with the subject “Account deletion request”. We reply to that same address to verify your identity. Your request is completed within 30 days at the latest.
Data deleted together with your account
- Your account (user ID) and email address
- Your question-credit balance
- Your saved interpretations
- Your app preferences (language, theme, notification settings)
- The pseudonymous ID used for usage measurement
Data that is retained, and why
Some records stay on your device or with the relevant store after deletion, to prevent abuse and to meet legal obligations. These records do not carry your identity:
- Delivered purchase identifiers: prevent the same purchase from being converted into credits a second time.
- Daily gift stamp: prevents the “claim gift → delete account → claim again” loop.
- Your terms acceptance and language preference: so the app runs in the right language and under accepted terms.
- Google Play's and the App Store's own purchase/billing records: these are not held by us; they are kept by the store and subject to its own policies.
Stopping marketing emails without deleting your account
You do not need to delete your account. Write to destek@33horary.com to withdraw the permission; your account and credits stay exactly as they are.
Questions?
You can reach us any time at destek@33horary.com. For details, see our Privacy Policy.